An excellent opportunity to join a market leading multinational in a key support role providing a professional, friendly and efficient service to customers throughout Europe. Input customer orders to the order-entry system and provide timely and accurate responses to customer queries.
Key Responsibilities
- Take orders by fax, phone, post, email and input to the company’s order entry system
- Provide customers with prices as per the company’s order entry system
- Supply customers with expected delivery dates or delivery status, airway bill numbers
- Supply customers with product status, deal with queries and process special orders for custom made items
- Escalate technical queries
- Process information and deal with follow-up queries on returns and complaints
- Process requests for literature, catalogues, etc.
- Inform customer of account status
- Communicate emergency orders/requests to various manufacturing plants
- Input special prices on the company’s order entry system
- Generate reports as directed by the Customer Service Supervisor
- Follow all company procedures relating to quality and processes
Skills & Experience
- Leaving Certificate or equivalent and relevant certificate/diploma
- Previous Customer Service and/or Order Entry Experience is essential
- Excellent telephone manner and interpersonal skills
- Excellent data entry skills
- Computer literacy: Good working knowledge of Microsoft® Office
- Fluency in French/Spanish/Italian/German and English is essential
- Positive attitude and proven problem-solving skills
- Team Player, with ability to work using own initiative
- Professional approach, able to deal with customers at all levels
- Availability and willingness to travel on company business
- Representatives may be required to spend time overseas for training purposes
We guarantee that we will never forward your details to any company without first discussing the opportunity with you and obtaining your approval to be put forward.
We also guarantee that you will obtain feedback from our recruitment team on your application in less than 2 working days. |
